Welcome, Shop New York's #1 Inmate Care Package Superstore

This company is amazing very helpful my husband has no problem wit his food Delivery is always on time per the email that is sent to me. I recommend this company for anyone that has loved ones incarcerated that wants quality and good fresh food. Thank you, emmars for all tht u do

Alex was very helpful and efficient

Andres was excellent fixed my issue immediately. Great customer service.

Great people to work with and quick to help. The website could be better to navigate. Responsive to any issues I have ever raised. I do wish the cart would tell me what items are out of stock so I could replace them easily as I am checking out. Maybe I just don't know how to do that. Alex S. is a terrific asset. Lovely fellow to deal with.

Well meaning persons sent packages to a loved one, but they don't understand the rules about number of packages , or the timing of packages (per month). I needed help to postpone my regular package to comply. ANDRES JIJON was my support agent and he reviewed the entire situation, postponed my shipment and was efficient, gracious and completely understanding. THANK YOU, ANDRES!

Your service was prompt. And with emails. Very professional. It’s the facility that has not given my son his package

I had a bit of a situation with my brother being relocated to a different facility after I placed my order. I was able to reach out to Emma’s Premium Services and they were kind enough to hold my order until I found out which was the new location. Furthermore, I spoke to a wonderful customer service agent named Lina, that provided prompt service with accuracy and even allowed me to add some more items to my order. What could have been a very stressful event by processing refunds, misplacing order, items getting lost etc. became a very seamless experience thanks to the level of professionalism and courteous staff. I want to thank your company for your magnificent customer service and sympathy. A special thank you to Lina, you are the best and deserve a raise like yesterday lol.

I'm happy my son gets to have the food he needs and especially with out me having to take it to a store and pack it up for him,i will be ordering some more next week

The service I’ve received from Emma’s Premium Services has been exceptional and consistent. Thank you

I chatted with Andres about a problem with my LO’s order. He resolved it very quickly. Perfect customer service.

Emma’s premium has amazing service and I highly recommend them to anyone trying to send your loved one’s packages.

Was able to get my brother everything he needed and pricing and timing was amazing they accepted everything as ordered awesome customer service team

I’m extremely happy with this company. My order shipped very fast and exactly as described. They make it so easy to send a loved one a care package. Thank you. Highly recommend!

I have ordered with Emma’s multiple times and everything has always been there on time. They have great service, I definitely recommend them to anyone trying to get a package to a loved one.

Awesome experience!

I received quick and helpful customer service from Andres. Would highly the service they provide!

Emma's has always provided great service and Isaac helped me out with an issue with the prison, thank you all!

The gentleman that assisted me with my son’s care package was wonderful, so kind and caring in a difficult time. It’s people like you Andres that make things like this seem a little less overwhelming on families who are separated from their loved ones. Thank you so much for your help.

The customer service is always great!

Thank you lina. You were very helpful

Excellent

Awesome customer service when requesting a change to order.

Issac has been wonderful and also his supervisor! I highly recommend using this company for ordering our loved ones food etc. Professional, friendly and THEY DO GET TO THE BOTTOM if any issue with the order. Ty Issac and Happy Holidays, Holly.

Emamas'lo mejores..una compañía seria.y el servicio al cliente excelente..en ingles..y el teen en español..genial..gracias. .

The agent was very helpful and my issue was solved

Andres is excellent always really helps me out everya time I have a problem or with anything pertaining to Emma’s excellent customer service!

Emma's Premium Services has food and supplies at good value, the fresh meat the ship fresh and in insulated packages. They ship ups express so the packages are received quickly with the fresh meat, when there is a question or problem with any order they are quick to respond and wish to try and get some sort of resolution. I will definitely buy from them again. Today I needed assistance with my order and Andres was quick and proficient in resolving the problem. Thank You Andres

I was having trouble maneuvering the webpage at Emma's, and Isaac called me. He walked me through the process and quickly got me through the checkout. He was kind an courteous. I appreciate his help today!

Representative supported with my order!

Made it so much easier! Thank you, all the way from Europe.

Love this place. Have never had an issue. They go above and beyond.

Excellent kind service, thank you very very much

Extremely helpful on the phone, followed up with a phone call to me to see if I had any other questions and made sure the package was being shipped on the day we spoke.

I came into an issue with an order which was supposed to be delivered to a facility but was never claimed for and Andres Jijon helped me through the process, called the facility and was able to do a new order. I am very pleased with how this turned out because I was very upset with thanksgiving a couple days away. He was awesome.

Made ordering so easy know he would get everything I order. The turkey was exceptional. Delivery time was quick. I look forward to my next order.

Thank you so much! For all your amazing customer service and needs to my loved one!

Andres Jijon was great! 10/10

Roberto was very helpful and quick with responses, and this is the reason we continue to shop here. Great customer service ♥️

I love shopping on ur website the customer service is very wonderful thank u for ur service ❤️❤️❤️

I got a call from emmas today and was able to ADD coffee to my boyfriends package, I'm satisfied with their services, as we (public) don't have many options with food packages. Thanks again Amy

Andres has been very helpful and patient with assisting me with the problems I’ve been experiencing with delivery of my packages